Refund and Return Policy
Mandatory Continuous Unboxing Video
Customers must record a single, unedited video showing the sealed parcel, legible shipping label, and complete unboxing process. Any video with cuts, pauses, blurriness, or recorded after opening the package will result in an immediate rejection of the claim.
Strict 3-Day Claim Window
All damage, wrong item, or missing page claims must be reported within 3 days (72 hours) of delivery along with video proof. Requests raised after 3 days, or after the book shows signs of reading and usage, will be automatically rejected.
On-Spot Delivery Verification
Customers must inspect outer packaging at delivery. If the parcel appears torn, crushed, or tampered with, the customer must open it in front of the delivery agent while recording a video, or refuse delivery on the spot to claim full seller coverage.
Strict Grounds for Rejection
Refunds will not be issued for buyer’s remorse, minor transit creases that do not affect reading, customer-induced damage (notes, highlighted pages, broken spines), or items returned without original bookmarks, accessories, or protective inner packaging.
Safe Return Packaging & RTO Fees
Returned books must be securely wrapped in bubble wrap and sturdy boxes. If returned items are damaged due to poor buyer packaging, or if orders return as RTO due to incorrect customer details, shipping costs will be deducted from refunds.
Warehouse QC & Anti-Fraud Process
Refunds are processed within 48 hours only after returned items pass physical warehouse inspection. Returning a different, old, or swapped book constitutes seller fraud, resulting in a permanent refund denial and immediate platform violation reporting.